Cancellation and Refund Policy

Cancellation and Refund Policy

CANCELLATION POLICIES DUE TO CoVID-19

For reservations confirmed after April 1, 2020 and before December 15, 2020:

Regular rates:

  • Reservation is FULLY CANCELLABLE AND REFUNDABLE up to 30  days prior to arrival.
  • Less than 30 days prior to arrival, reservation is non-refundable and the final balance is collected 15 days prior to arrival.
  • Date changes* are ALLOWED up to 48 hours prior to arrival … any deposits or payments made will be applied to the new dates subject to availability and rate differential … *Date changes: new reservation dates must be completed within 18 months of original arrival dates.

Discounted rates (NOT including PREPAID rates**):

  • Reservation is considered non-refundable, however date changes*  may be allowed without change fee or penalty up to 15 days in advance.
  • Final balance is due 15 days prior to arrival …
  • *Date changes: new reservation dates must be completed within 12  months of original arrival date.
  • Discounted rates include all rates that a special discount has been provided and is designated by the use of a “promo code” which will appear in the reservation link provided.

**Fully PREPAID rates:

  • Reservations are considered non-refundable … however, date changes* would be allowed, without penalty or change fee, with advisal 15 days prior to arrival … subject to availability and any rate differential.
  • *Date changes: new reservation dates must be completed within 12  months of original arrival date.

GENERAL CANCELLATION POLICIES:

Reservations cancelled prior to 60 days before arrival, ALL deposits will be fully refunded.***

  1. Less than 60 days prior to arrival date, 50% due.
  2. Less than 30 days, 100% due.
  3. Should you need to cancel and, as per the above policy, a penalty is due … every attempt will be made to re-sell your reservation and any success will be credited to your cancellation charge.

*** Reservations confirmed with a credit card and cancelled more than 60 days after the date that reservation is confirmed will be refunded via check drawn on a US bank and subject to a $25.00 or 3% surcharge, whichever is greater.